FAQs
What is your turnaround time?
Please allow up to 14 working days* for your order to be completed before dispatch. During Sales and busy holiday periods the TA could be longer. This will be stated on social media and the website prior to ordering. When ordering for Christmas, please order by the last order date listed.
*If ordering pre-orders then the time will be stated on the product for dispatch.
Can I edit or cancel my order?
If for any reason you need to edit or cancel your order, then please email within 24hrs of placing the order. We can not guarantee that your order will be able to be changed as may already be in fulfilment.
Can I return my order?
All items are made to order. Due to the nature of being a small business, we can't accept returns. All items are inspected prior to dispatch and quality checked.
For an exchange to be accepted the item(s) need to be unused, unworn and with all tags still attached. Any item sent back showing signs of use will not be accepted. We have the right to decline a refund/exchange after 14 days. If an item returned for exchange is out of stock we will give you store credit for when the item is restocked.
Return postage is the responsibility of the customer. When returning we advise to select a method with confirmation of delivery and proof of postage. We will not be held responsible for any items lost from sending back. Postage to send an exchange back to you will be payable by the customer.
Clearance items are non refundable or exchangeable.
How will my order be sent?
UK Orders are sent by Royal Mail Tracked 48. International Orders are sent by Royal Mail International Tracked & Signed.
International orders - Please note custom charges will be your responsibility to pay.
Delivery delays are beyond our control and are not held responsible for any delays. Please allow for up to 14 working days for your order to be fulfilled before being dispatched. We ship Monday - Friday. Please note Royal mail don't always deliver on a Sunday.